Mint Wholesale Terms & Conditions

--Who is eligible to apply to open a Mint® wholesale account?

1. A retail storefront,

AND/OR:

2. An established online business with a functioning shopping cart

Do you have a #1 or a #2 (or both!), and have a strong desire to partner with a super fun, woman-owned, 2nd generation family business that has designed and supplied the cutest embroidery blanks for over 25 years? Let's work together! It's so easy. All you have to do is:

1. register online right here on our website, filling in all of the info you possibly can.

2. scan & email us a copy of your state tax resale certificate & be sure to tell us 3 other lines you CURRENTLY carry in your store--it's not for terms, it's for qualification as a legit wholesaler. (jordan@ohmint.com).

3. then patiently give us about 1-2 business days until we can do some thorough checking & then we'll send you an approval email. Or a denial. If you do NOT hear anything back for a while, shoot us an email (jordan@ohmint.com). Your application may be marked 'incomplete' or we may have missed it entirely, if you've registered more than once with the same email address, as the second registration will not show up as a new registration on our side of things.

The faster you scan your info and get registered, the faster you can have a box of Mint stuff being carried into your store by that cute UPS guy. You know exactly who I'm talking about.

I bet you have some questions, so here are some quick answers:

--Do you have minimums?

Opening order is $250, reorders are just $50, with a 2-piece per SKU minimum. You can order anything you want to make it up to the $250 opening order; in fact, we encourage you to mix & match to see what works best for your store. Told you we were easy to work with!

--What's the best way to order?

All orders are placed on this Mint website, on Faire, or in Mint's Atlanta showroom during major wholesale markets. Of course, if you ever have any questions, concerns about orders, or just want to chat, email us jordan@ohmint.com and we'll get back to you. We accept Visa, MasterCard, PayPal, Discover, and American Express for payment. We do not offer terms or ship COD. We can also barter for nice jewelry or vacations.

Interested in Faire? Please use our direct link on the Mint home page! Wholesale prices are the same everywhere, whether you order from Faire or from our website. Please keep in mind we still vet each new customer on Faire, so we may not be able to process your opening order if there is a territory issue (if you're right next door to a current inventory-stocking Mint retailer).

--What Markets do you attend? Where can I see your product in person?

We never miss the Atlanta International Gift & Home Furnishings Market®. Those are our big shows each year--Atlanta is the best wholesale gift market in the country! We've got a great big Mint showroom in Atlanta stocked full of everything--and we bring out the newest items there first! Most importantly, we have wine in the fridge in our back room. If you think we'd be a good fit anywhere else, let us know!

Mint's Showroom in Atlanta: Building 2, 6th floor, #669 across from Mud Pie.

--Do you ever sell or share my personal information to anyone else?

NO! Never, ever, ever. We hate that as much as you do, and plus, that's super creepy. No Viagra or fake Rolex ad is ever going to be in your Inbox because of your relationship with us.

--What should I tell customers about care instructions for their Mint® stuff?

Just throw it away if it gets dirty, and buy brand new Mint items. Kidding...but I do think that may be a good business plan.

Nap rolls may be washed in cold water with the pillow insert removed. Lay flat to dry. Be sure to shake off any children before washing.

Everything else is washable in cold water, delicate cycle. No bleach. Lay flat or hang to dry!

--Do Mint® products have a warranty? What about a return policy?

Yes! All Mint® items have a guarantee against manufacturing defects. Please inspect your inventory and report issues within 14 days of your shipment's delivery. This warranty includes, but is not limited to, broken zippers, torn straps and handles, etc. Normal wear and tear is to be expected, small/minor inconsistencies in print or sewing are to be expected, sun fade could happen in a long-term window display, and those issues do not fall within the parameters of our product warranty. See Our Promise (link) for more details.

It is our policy to repair or replace faulty items. We will send you a UPS return label to send the bag in for repair and ship the item back at no charge. Should an item be beyond repair we will send a new bag as a replacement. We are not responsible for any personalization that might have been on the original bag.

We do not accept returns on excess inventory or just for the heck of it, because we're so tiny and our manpower is limited. If you have something you'd like to exchange or return, email jordan@ohmint.com to request an RMA number. You will be responsible for the cost of shipping those items back as well as a 15% restocking fee. If these items are returned without the RMA number, without original packaging/tags, or appear to have been used, you will not be credited for the return, which is probably your return policy for your own customers. :)

--Are Mint® products in compliance with product safety standards?

Yes! Mint® fabric, hardware, and other components undergo CPSIA testing by a CPSC-accredited, independent third party lab. Mint® products meet all US health & safety regulations.

--From where do you ship?

Your order is shipped from our family ranchita in Boerne, Texas. We're considered 'Central Texas' on the UPS zoning chart, if you're trying to guess how long your order will be on the road. Check your box for scorpions and sunburn. A tracking number will be emailed to you when your order ships--you can also log in to your account and check the status of your orders. All applicable import duty/tax payments are the customer/receiver's responsibility. Mint® is not responsible for any delays in delivery including those due to unpaid duties taxes. (See international shipping info below.)

--Do you ship internationally?

Yes! We do it all the time, from Japan to Australia to Haiti. The best option: order from us on Faire! Faire is offering free shipping incentives to those wholesalers who qualify, plus a very simplified international shipping label and process. Second best option: use your freight forwarder of choice and we'll ship asap.

If you're not interested in Faire and not using a freight forwarder state-side, build your order in your shopping cart and shoot us an email (jordan@ohmint.com) to let us know you're ready to check out. Please include shipping and billing addresses, and a good phone number so we can contact you for payment. We'll pack your order and calculate international shipping and email you back with those details. Mint is not responsible for duties/tariffs or other expenses your country may impose on shipments.

--What's your turnaround time? When is your busy season?

Orders are shipped on a first-come, first-serve basis. Under normal circumstances, online orders will typically ship out 1-2 business days from the day you order. Keep in mind our office/warehouses are closed every other Friday because we have an amazing work schedule. Back to school, Atlanta Markets, Flu A, Flu B, Covid, mid-life crisis, tummy tucks, the Lori Daybell Trial live, and most holidays are not normal circumstances and could cause minor shipping delays. Let's all be friends and allow 2-3 business days for shipping time during those busy seasons. We please ask that you try not to sell stuff you don't have in inventory to avoid the anger chain.

Please note that our offices are closed on alternate Fridays (and closed all Fridays during June 1-August 30 to give our employees time with their families during the summer months!). Orders placed during those days off will ship on the following Monday.

--What about backorders?

Backordered Items: When you order online, you should never have a backordered item. We try our best to keep the website updated on a daily basis to make sure you can't order anything out of stock. However, if our inventory count is off (gasp!) and we have to backorder, items not in stock at the time of shipping will always be backordered and shipped later without a shipping charge. No orders less than $40 will be shipped and back orders left floating for more than 2 weeks will be automatically deleted and refunded without notification.

--Is it a good idea to let my customers order out of your catalog/from samples?

We really don't encourage it, and we'll tell you why: We haven't printed a catalog since 2010. You're going to give me shingles if you call me looking for things that you've pre-sold that haven't been in stock for two years and your customers are mad and you're mad at me.

And anyway, if you let your customers have four hundred choices, it's just too overwhelming and they'll never be able to make up their mind. And what if they pick something we're temporarily out of, or worse yet--we might have discontinued. Then they're mad at you, you're mad at us, and everyone feels terrible. We offer a very low minimum order requirement to help you get started.

--Is there a Zip Code/Territory Policy?

To ensure your B&M storefront is able to provide unique products, we determine exclusivity based on your zip code, along with lots of other criteria--not just based on zip code. Retail websites have no "territory" and cannot be protected. Accounts that are considered inactive for a period of 3 months will lose their status as a preferred Mint® retailer. Accidents DO happen, and we ask for your patience in that instance. Also, friendly goes a long way, baby. Bullying us on the phone or via email will not work in your favor, as it almost always turns out the "other" store is much more pleasant to work with.

--Why was my account deactivated?

Selling Mint® Knockoffs: To maintain the integrity of the brand I've grown for the past 26 years, we will not sell Mint products to any wholesale account that also sells Mint knockoffs. Mint offers a lifetime guarantee on our products because we own our manufacturing facility, which ensures the safety and quality of our items. I will not have my hard work diminished by cheap crap. I'm flattered that my designs were cute enough to be copied, but I don't want my work associated with buy-in Temu junk. Thank you. :)

Respect of Intellectual Property: I cannot believe I have to type this, but anyone representing my Mint brand & accessories as a private-label type sale, as their own designs by refusing to tag or give credit online, cutting/removing tags/labels, or photoshopping Mint logos off of of photos of my designs will be blocked from future access to the website. I mean, come on people. We're a team! You add the beautiful threads--let's support each other!

If you still have questions, concerns, or requests, please don't hesitate to contact us! Email us at jordan@ohmint.com.